The cost of the funds paid by the Customer for the Service can be returned by the Contractor to the Customer (the method of refund shall be additionally agreed on by the Parties orally) within 14 calendar days, provided that the Customer shall in advance of the start of the Event/Online broadcast, during which the Service will be provided, officially (by letter or e-mail to email@example.com) contacted the Contractor and informed about the conditions that make it impossible for the Customer to participate in the Event/Online broadcast and apply for a refund:
- when applying no later than 14 days before the start of the event, the amount paid shall refunded, excluding the commission of the payment system or bank;
- when applying no later than 10 days before the start of the event, 50% of the amount paid shall be refunded;
- no refunds shall be made if applied less than 10 days before the start of the event. The amount paid by the Customer shall be considered as the actual costs incurred by the Contractor when preparing for the event and shall not be subject to refunding.